Terms and Conditions

Warranty

• We provide a six-month warranty for all products purchased online. This includes necessary repairs and repolishing for the jewellery within a year from the date of purchase. The warranty applies to all items, including those on sale, bought through www.artscrafto.com. However, it does not cover products that have been modified, misused, subject to wear and tear, or neglected by the buyer.

Sales Policy

• Once you place an order with us, a binding agreement is established between the buyer and us. The price mentioned in the invoice will be final and inclusive of taxes and shipment.
• Once confirmed, an order cannot be cancelled by the buyer. However, we reserve the right to cancel an order in case of unauthorized activity in the payment.
• In the event of receiving a damaged or incorrect product, please inform us via email with the tag, product image, and invoice copy. We will schedule a pickup from your doorstep. Upon receipt and quality check, the correct product will be shipped to you within 2 to 3 working days.

Return, Refund, and Cancellation Policy

• Customers have the option to cancel an order within one hour of placing it, and the refund will be processed within 10 working days through the same payment mode.
• To return a delivered jewellery item, please inform us via email with the tag number, invoice copy, and product image within 24 hours. We will arrange a free pickup for products notified within this timeframe.
• Once we receive the return parcel from the courier partner and our QC team approves it, the refund will be processed within 15 working days.

Privacy Policy

Introduction

• Our privacy policy explains our practices related to the collection, use, disclosure, and transfer of your information when you visit our website. By using our website, you agree to be bound by the terms and conditions of this privacy policy.

Collection of Personally Identifiable Information and Other Information

• We collect and store your personal information to provide a safe, efficient, smooth, and customized experience. You can browse the website without revealing any personal information. However, once you provide your personal information, you are not anonymous to us.
• We may automatically track certain information about you based on your behavior on our website to better understand and serve our users.

Sharing of Personal Information

• We may share personal information with our corporate entities and affiliates for marketing purposes unless you explicitly opt-out.
• Personal information may be disclosed to third parties to provide access to our services, comply with legal obligations, enforce terms and conditions, facilitate marketing activities, or prevent fraudulent or illegal activities.

Links to Other Sites

• Our website links to other websites that may collect personally identifiable information about you. We are not responsible for the privacy practices or content of those linked websites.

Security Precautions

• Our website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control.

Your Consent

• By using the website or providing your information, you consent to the collection and use of your disclosed information in accordance with this policy.

Grievance Officer

• In accordance with the Information Technology Act 2000, the contact details of the Grievance Officer are provided for any questions regarding this statement.
  Krishna Yadav
  krishna@artscrafto.com

For any queries or concerns regarding our terms and conditions or privacy policy, please feel free to contact us.